St. Andrew’s Residence is dedicated to ensuring our residents, staff and visitors remain safe during this time.
St. Andrew’s Residence accommodates a variety of visits/visitors. The Visitor Information Package and visiting policies are listed below following the guidelines from the COVID-19 Directive # 3 issued by the Chief Medical Officer of Health (CMOH), and the Ministry of Seniors and Accessibility (MSSA) Retirement Home COVID-19 Visiting Policy..
**Residents will also be able to leave the Residence for short stay visits. Please contact St. Andrew’s Residence Management for more details.
Ontario has developed a risk-based response system that includes increased precautions based on whether homes are in outbreak or in a local Public Health Unit region (PHU) that has evidence of increasing/ significant community transmission. Homes in PHUs with evidence of increasing/significant community transmission are those under Orange (Restrict), Red (Control) or Grey (Lockdown) in the provincial COVID-19 Response Framework: Keeping Ontario Save and Open (Provincial Framework).
To better help you understand the Response Framework for visiting St. Andrew’s Residence, please review this policy: E-ICP12-COVID-19-Visiting-Absence-Outbeak&PHU Response Levels
Visitors have a crucial role to play in reducing risk and infection control for the safety of residents and staff by adhering to visitor policy requirements related to screening, IPAC and PPE and any precautions described in the documents below.
If you plan to visit a resident at St. Andrew’s Residence, or if you are a Designated Caregiver, please review the information below:
E-ICP8-B-COVID-19 Visitor Information Package-Oct-5-2020
Putting on full Personal Protective Equipment (PPE)
Taking off full Personal Protective Equipment (PPE)
The policy for Managing Visitors and Visitation can be found by following this link:
E-ICP8-COVID-19-Managing Visitors and Visitation-Dec-2020
E-ICP8-A-COVID-19-Managing Visitors Appendix A-Types of Visitors
The policy for Outdoor Visitors can be found by following this link:
E-ICP8.1-COVID-19-Outdoor Visits-Dec-2020
The policy for Indoor Visits can be found by following the link:
E-ICP8.2-COVID-19-Indoor Visits-General Visitors-Dec-2020
The policy for Designated Caregivers can be found here.
E-ICP8.3-COVID-19-Designated Caregivers-Dec-2020
E-ICP8.3a-Caregiver Designation Form
The Short Stay Policy can be found by following the link:
E-ICP9-COVID-19-Protocols-for-Resident-Short-Stay-Absences-Dec-2020
Online Scheduling
We are happy to announce we will be launching online scheduling on Monday, July 13th. Effective this date the new online schedule will be our preferred method of booking any type of visit.
We have recently updated the outdoor visiting policy, increasing visiting time from 30 to 60 minutes, with indoor visits remaining at 30 minutes. We have scaled back on the 48 hour advance notice for short-stay absences and are now requiring 24 hours’ notice of all types of visits. This advanced notice is essential for ensuring proper communication for our team and most importantly, gives us the time to communicate with the residents and their families in the case of any necessary changes.
Sign up is easy! Simply click on the link of the type of visit you would like to make and follow these easy steps;
1. Select the date and time that works best for you.
2. Click ‘Submit and Sign up’
3. Please enter the name of the resident you wish to visit with.
4. You will be asked to enter your name and email, as well as answer our COVID-19 screening questions.
5. Once you have booked your visit, you will receive a confirmation email. You will also receive a reminder email 1 day before your visit.
Below you will find links for all the following types of visits outdoor, window, video chats, and short-stay absence.
Designated Caregiver Visit
Link for Caregiver Visits
Indoor Visits (Visits indoors within a designated area at St. Andrew’s Residence
Link for Indoor Visits
Video Chats (Electronic visits via Zoom or Facetime)
Link for Video Chats
Residents Absences (Offsite visits with family or appointments)
Link for Residents Absences
Outdoor Visits (Visits outside on the lawn of St. Andrew’s Residence)
Link for Outdoor Visits
